1. Introduction
We will respond to law enforcement requests from authorized law enforcement officials with proof of authority. This law enforcement request guide explains how authorized law enforcement officials can engage and contact us to request customer information.
To facilitate the processing, we require the requests be addressed to the specific legal entity(ies). In the event that law enforcement is not sure which entity the request needs to be addressed to, please list all the legal entities found below, along with proper mutual legal assistance treaty related documents if cross-border law enforcement is involved. As disclosed in our terms of services, the services of yaotc.com are being provided by the following entities, depending on the user’s location and date of sign-up:
Italian and Maltese residents that signed up after October 31, 2018 – Creative Tower, Fujairah, UAE ("PayPH") offered by PayPH, a Malta registered company ("PayPH").
Non-italian and non-maltese residents as well as italian and maltese residents that signed up before November 1, 2018 – Aux Cayes Fintech Co Ltd, a seychelles registered company (“Aux Cayes”).
2. For Maltese and Italian Law Enforcement
Creative Tower, Fujairah, UAE ("PayPH") is responsible for processing requests related to maltese and italian law enforcement in accordance with our terms of service, our privacy policy, and applicable law. Please direct law enforcement requests to the following email address: [email protected]
Aux Cayes Fintech Co Ltd is responsible for processing requests related to maltese and italian law enforcement in accordance with our terms of service, our privacy policy, and applicable law. Please direct law enforcement requests to the following email address: [email protected]
3. For All Other Law Enforcement
Aux Cayes Fintech Co Ltd is responsible for processing requests related to all other law enforcement from all jurisdictions, in accordance with our terms of service, our privacy policy, and applicable law. Please contact the following email address for all other enforcement requests: [email protected]
4. Required Information
To aid the expeditious review of information requests, international law enforcement officers should provide in the request:
5. Law Enforcement Emergency Requests
For extremely urgent requests, such as when there is risk of death or serious physical danger to a person, please state urgent request in the subject line.